IDIOTS.
When I first wrote FFN's tech support about Password Retrieval not doing anything for me, I got a cut-and-paste response about adding "bot@fanfiction.com" to my list of approved Yahoo contacts, so that any alerts wouldn't go into my Spam folder.

That wasn't the problem to begin with--I regularly check my Spam folder, as well as my Inbox--but I did it anyway, and as expected, it didn't fix the problem.

So I wrote back and said so, and in response, they asked for a bunch of information. I provided everything they'd asked for, except for my (failed) FFN password (which they shouldn't need to ask for, and which has nothing to do with FFN's Password Retrieval at any rate).

That was Tuesday. Since then, I haven't heard anything.

So today, I wrote asking what was going on. I included in my e-mail the complete record of all my correspondence with FFN Support to date.

And FFN Support quickly wrote back...with a cut-and-paste response about adding "bot@fanfiction.com" to my list of approved Yahoo contacts, so that any alerts wouldn't go into my Spam folder.

AAAAAAAAAAAAARGH!!!!!!!!